Author: Melani

What confirmation page does Authorize.net use?

Comersus Version: 705Database type: AccessFrequency: Permanent issue Where does Authorize.net (AIM) send the customer when their credit card has gone through? I'm getting complaints that the confirmation page is too simple and leaves customers confused as to whether their transaction has gone through or not. Can I redirect it to the Default Confirmation page so

Message Rcvd – The system cannot find the file…

Comersus Version: 705Database type: AccessFrequency: Random issue This happens sometimes when a customer is checking out by Authorize.net, most often with large dollar amounts (over $200.00 in cart). After entering their CC number the customer receives a message screen that says, "The system cannot find the file specified." If I then go to the "Your

Sort Shipping Options

Comersus Version: 705Database type: AccessFrequency: Permanent issue Is there an easy way to sort the shipping options on the CheckOut page by Description? I don't want to have to re-enter all my shipping options just so they will display in the order I entered them. Example: I want GROUND shipping to display before SECOND DAY

Emailed Password Reset – random?

Comersus Version: 705Database type: AccessFrequency: Permanent issue Our cart sent out a password reset email to our customers (I am on the customer list twice, so I received one for each login.) I never sent out the reset email, so why did this happen? I just noticed now so I haven't been into the store

'Delivered' is not a Status option

Comersus Version: 705Database type: AccessFrequency: Permanent issue The only options on our Show Order page for Status are: In Process and Cancelled. Where did 'Delivered' go? It has been this way since we upgraded to BackofficePlus, I believe.

Won't go to CC when over $500 in Cart

Comersus Version: 705Database type: AccessFrequency: Random issue I was hoping this would go away when I upgraded versions, but it hasn't. Almost every time someone places an order for more than $500.00 (approx.) the link for "Credit Card (offline payment)" doesn't seem to work. They press it and press it and nothing happens, then suddenly

Error in ShowCart when Loggin on

Comersus Version: 705Database type: AccessFrequency: Permanent issue This is the message I get when I try to log on to make a test purchase at our website, and when I try to register as a new customer, both with items in the cart: Sorry for the inconvenience. Error in screenMessages, error: Type mismatch – Err.Number:13

Settings Update Error

Comersus Version: 705Database type: AccessFrequency: Permanent issue I was trying to update the store configuration settings (specifically our 'company slogan') and I received this message: Details: Update Error in comersus_backoffice_settingsModifyExec.asp, error: [Microsoft][ODBC Microsoft Access Driver] Field 'settings.settingValue' cannot be a zero-length string. – Err.Number:-2147467259 – SQL:UPDATE settings SET settingValue='0' WHERE idSetting=201

Change custom order field size

Comersus Version: 503Database type: AccessFrequency: Permanent issue I'd like to increase the size of one of the custom order fields so our customers can put gift messages in it. I'm using orderfieldname1. How would I do that?