Author Archives: Den

Cannot clone product

Comersus Version: 707Database type: OtherFrequency: Permanent issue When I attempt to clone a product by selecting an existing problem, I get this error message in BackOffice: There are errors in your BackOffice+: Error in comersus_backoffice_cloneProductExec.asp, error: [Microsoft][ODBC SQL Server Driver][SQL Server]Line 1: Incorrect syntax near ','. – Err.Number:-2147217900 – SQL:SELECT MAX(idProduct) AS maxId FROM products […]

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Pass shipping info to authorize.net

Comersus Version: 707Database type: OtherFrequency: Permanent issue How do I change the code so that the shipping address info that is passed to authorize.net on checkout is not default to be the same as the billing address? Also can you advise how I can pass info such as shipping method, tax and shipping cost to […]

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Rejected credit card orders show up as Pending..

Comersus Version: 707Database type: OtherFrequency: Permanent issue We do not accept offline payments, and we only take Visa, Master and Discover. Recently a customer tried to place a purchase using his American Express. The card was rejected but the order shows up as Pending in his My Accounts page. We like to change the config […]

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Tax per product

Comersus Version: 707Database type: OtherFrequency: Permanent issue I have several products that have the same name, but different SKU numbers because they come in different packages. When I configure the Tax per Product via BackOffice, it only shows the product name and I am having a hard time matching the right product to add the […]

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Free shipping to Korea??

Comersus Version: 707Database type: OtherFrequency: Permanent issue I have 7.07 and for international shipping using USPS Realtime Express Mail International, some countries like Korea Republic of, and the Vatican, come up as Free Shipping. I looked at the code and it appears that if the USPS realtime query returns NULL, then it defaults to Free […]

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international shipping

Comersus Version: 707Database type: OtherFrequency: Permanent issue We use USPS Realtime shipping to international destinations. Right now the only shipping option shown is Express Mail International (EMS). How do I enable Global Express Guaranteed and Priority Mail International as shipping options as well for our international customers? Does USPS Realtime shipping rate calculation add in […]

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Free shipping over certain amount and USPS

Comersus Version: 707Database type: OtherFrequency: Permanent issue I configured a weight for each product and use the online USPS to calculate the total shipping cost. But I like to configuring shipping so that for purchases $40 or more, the entire shipping cost is waived and for USA only. I set it up under Settings->Shipping, but […]

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digital goods taxation

Comersus Version: 707Database type: SQL ServerFrequency: Random issue I have 7.07 and I like to ask if digital goods are always tax free unless they are configured to be taxed based upon a per product basis in BackOffice. So if I configure our products to be taxed based on what I configured in BackOffice->Taxes->TaxByRegion so […]

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Configuring taxes

Comersus Version: 707Database type: OtherFrequency: Random issue Hi we are in California and we like to configure our store to charge 7.75% tax if the billing address is also in CA. In BackOffice->Taxes, should we configure the tax based on each product, or can we configure based on place? If we configure by place, will […]

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timeout when checking out with big orders

Comersus Version: 707Database type: SQL ServerFrequency: Random issue We are running version 7.07 on a windows server. When we put in over 40 digital goods (MP3 songs) into the cart and checkout, we get an error page in the IE browser. We tried it on another PC and it works. Could it be that the […]

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digital goods – buy multiple files in 1 purchase?

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue We sell MP3 songs on our Comersus store and now the user must buy each song individually. We like to create a new product that combines all the MP3 songs so that the user can buy 1 single product that has all the individual MP3 songs. Can […]

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Error checking out when I have over 20 MP3 in cart

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue I have 20 MP3 digital goods in my cart and when I am at the comersus_check3 page, I try to continue with the checkout. I get this response at http://staging.sop.org/comersus707/store/comersus_checkOutSaveOrder.asp The page cannot be displayed The page you are looking for is currently unavailable. The Web site […]

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displaying image2-4 product images

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue I configured image2, image3 and image4, but I dont see them in the product description. Is there a switch to turn on these images to be displayed?

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Updating product via BackOffice very slow!

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue Hi, I am updating my products using BackOffice and whenever I click on the Modify button to modify a product, the page does not return for as long as about 20-30 seconds. But it does return and I can do the mods and submit the changes without […]

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access products in 2 parallel stores

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue I have 2 stores having identical products. The difference between the 2 stores is just the language of the store. These 2 stores are hosted on the same server. If a customer purchases a product in store A, and then login into store B to review his […]

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Remove product name in authorize.net email

Comersus Version: 707Database type: OtherFrequency: Permanent issue We use authorize.net as our gateway. In the email that we get from authorize.net, the Description field shows both the SKU and the product name. I like to skip showing the product name. How can I modify my v7.07 Comersus to not pass the product name to authorize.net? […]

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Remove variations in checkout3

Comersus Version: 707Database type: SQL ServerFrequency: Random issue We do not support variations of our products. So how can we remove 'Variations' in the comersus_checkOut3.asp page? It will have the positive benefit of extending the Item field so that it does not wrap as easily.

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Product review

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue 1. How do we delete a product review once a customer has posted it? 2. Product review email does not show the product name or SKU number of the product being reviewed. How do add code to do this so that the email shows these 2 fields? […]

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Review ordering in comersus_optReviewReadExec.asp

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue I just entered a review for a product and when I view the reviews page, my review is displayed in the middle of a bunch of other older reviews. How can I change the code so that the latest review is listed at the top? How to […]

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Remove Suggestion Box

Comersus Version: 707Database type: SQL ServerFrequency: Permanent issue How do I remove the Suggestion Box at the bottom of comersus_viewItem.asp? Thanks

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