Problem with e-mail Client

Comersus Version: 7097
Database type: Access
Frequency: Permanent issue


I have been having a problem with my e-mail client.

I recently had to migrate to a new server as my old one went into liquidation.

Since the migration I have been unable to get the store to work properly.

The problem is that neither customers nor myself are recieving the automated e-mails sent by the store i.e. notification of Sale.

When I try to to retrieve login details, or I try to purchase goods, I get the following error message

Temporary error

Sorry for the inconvenience. Update Error in saveOrder error The SendUsing configuration value is invalid – ErrNumber-2147220960 – SQLUPDATE customers SET bonusPointsbonusPoints 05165 WHERE idCustomer1

I have been told this is because my e-mail settings are incorrect.

I have spoken to my server who have told me they use cdosys, and that I need to setup my host name as, and that I would need to "Authenticate Against the Server with my Username and Password for the mailbox.

They have also told me that smtp server for the account is

I have tried using variatins of this in the Cart Configuration but cannot get the mail to work.

Can anyone help me with this problem?

Many thanks in anticipation

S Parker


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