Email Problems

Comersus Version: 7098
Database type: Access
Frequency: Permanent issue


I had the cart sending some emails when i first got the cart working, but recently I upgraded to the newest version release in june 08, and ever since then i do not receive any emails either to the customer or the administrator. I went back to the old cart from before the June 08 upgrade and i still cannot get my email to work. Any ideas?

I get the following error in the email test:

Trying to send email…

Error while sending email: 550 5.7.1 … Relaying denied . Have you installed and configured the right email component in this server?. If you don't want this message to appear just change the setting in Database Settings.

From : sales@xxxx.com
To : xxxx@yahoo.com
Subject : Comersus e-mail diagnostics
Body : This configuration works! Component:PersitsASPMail SMTP Server:mail.mystore.com Email From:sales@mystore.com

Error while sending email: Object required. Have you installed and configured the right email component in this server?. If you don't want this message to appear just change the setting in Database Settings.

My provider said I am using ASPersits and i know i have the user/password in correctly for my account. I also have mail.provider.com in the smtp out box which i believe is correct.

What is the problem? I am not receiving any emails at all?

Thanks very much.

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One Response to "Email Problems"

  1. Comersus (Rollins) says:

    Email Relay problem usually appears when you are using an email sender account that is not a valid POP email account for your domain. Make sure that pEmailSender is a valid POP email account. If your server requires authentication, use an email component with authentication and configure the password.

    [Reply]

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